Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

 

To start a return, contact us at support@luxoraup.com with your order number and the reason for your return. If your return is accepted, we'll send you instructions on how and where to send your package, including the correct return address. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right with a replacement or a full refund.

 

Exceptions

For hygiene reasons, personal care and beauty devices that come into direct contact with the skin cannot be returned once opened and used, unless they arrive damaged or defective. Sale items and gift cards are also non-returnable.

 

Exchanges

The fastest way to get the item you want is to return the item you have. Once your return is accepted, place a separate order for the new item.

 

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at support@luxoraup.com.