Shipping policy

Shipping Policy

Thank you for shopping with LuxoraUp. Below is exactly how we handle orders, how long delivery actually takes, and what happens if something goes wrong. We would rather give you a realistic estimate than a flattering one.

Order processing

Orders are prepared for dispatch within 1–3 business days (Monday to Friday, excluding US public holidays). Orders placed on a weekend or holiday begin processing the next business day. You will receive a confirmation email when you order, and a second email with tracking as soon as your parcel ships.

US delivery options and times

Rates and transit times are shown at checkout before you pay. Currently we offer:

• Standard — 3–4 business days in transit — from $6.90
• Economy — 5–8 business days in transit — from $4.90
• Free Economy shipping on US orders of $75 and over

Transit time starts when the parcel leaves the warehouse, not when you place the order. Add the 1–3 day processing window to get your total. In practice, most US orders arrive within 14 days of ordering, and many arrive noticeably sooner.

Orders that arrive in more than one parcel

Some items ship directly from our fulfilment partners’ warehouses. If your order contains items from more than one warehouse, they may arrive in separate parcels on different days. There is no extra charge for this, and each parcel gets its own tracking number.

International delivery

We ship internationally via DHL Express and USPS International. Rates and estimated transit times are calculated at checkout for your specific address. International parcels may be subject to customs duties, import taxes, or handling fees charged by the destination country. These are not included in your order total and are the responsibility of the recipient.

Tracking

Your tracking number is emailed as soon as the parcel ships. It can take 24–48 hours before tracking shows its first scan, which is normal. If tracking has not updated for seven days, email us and we will chase the carrier for you.

Delays

Carrier backlogs, severe weather, customs inspections, and peak shopping periods can push delivery beyond the estimates above. If your order is delayed, contact us — we will tell you what we know rather than leaving you guessing.

Damaged, incorrect, or missing orders

If your parcel arrives damaged, contains the wrong item, or does not arrive at all, email us within 30 days of the delivery date (or the expected delivery date) and we will replace or refund it. Photos of the packaging and item help us resolve it faster.

Incorrect addresses

Please double-check your shipping address at checkout. Once a parcel has shipped we cannot reroute it. If an order is returned to us because the address was incomplete, incorrect, or unclaimed, we will refund the cost of the items less any shipping already paid.

Questions

Email support@luxoraup.com and we will get back to you within one business day.